Please note that we’re currently moving our warehouse facility and experiencing shipping delays of 2-3 business days extra and some more than this. We are working hard to settle down and get customer orders delivered as quickly as we can. Please be assured that this move will have tremendous benefits to all our customers.
Domestic Shipping Policy
How long will my order take to be processed?
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
How long does delivery take?
Shipping charges for your order will be calculated and displayed at checkout. Please allow 1-5 business days for deliveries.
If, in the unlikely event we are unable to supply your order in full, we will contact you within 2 business days to discuss a revised supply date or offer you an alternative or refund.
* Overnight business day delivery is only available for orders with delivery addresses within metro areas.
How much are delivery costs?
Sheesha Buzz charges flat shipping rates based on order value. We offer express shipping at the following rates (incl. GST):
|Order Value||Shipping Charge|
|From $50 - Under $100||$9.90|
How can I track my order?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
Please note that this option is only valid for addresses within the same country.
What if I'm not there when the delivery arrives?
When you place an order with Sheesha Buzz, you’re automatically providing your Authority to Leave (“ATL”). To ensure the security of your order, the driver will always attempt to leave it in a safe place if you’re not there (e.g. by the front door, at reception desk, etc). You can provide reasonable delivery instructions at check out such as “leave behind the shrub next to the front door”
Please also be aware that Sheesha Buzz will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.
What if I need to amend or change my order?
We want to make sure that customers receive their orders, however “change of address” requests can only be actioned within 12 hours of order placement, and should be emailed to email@example.com.
Once an order is placed, we’re unable to make any other amendments. This includes name, phone number, product quantities, items and email address on the orders.
International Shipping Policy
We currently do not ship outside Australia.